Ibis frames and complete bikes are available from retailers all over the world.
For the US and Canada, head on over to the 'find a dealer' page and enter your zip code (or allow your browser to know your location) to find your closest retailer. If there's no one close, we have several options for authorized online sellers, or we are happy to sell a bike to your favorite retailer provided there's not another Ibis dealer nearby.
For international inquiries, type in the name of your country and if we have a distributor there, their name will pop up. If you don't have a distributor in your country, feel free to call us or contact us via email at firstname.lastname@example.org and we'll find a way for you to swing your leg over an Ibis.
Note that we do not sell our bikes directly to consumers. We sell through retailers only.
Yes! We offer an in house factory demo program. All demos require 48 hour notice for a reservation. We do not accept walk ins. For more info on pricing, availability, and scheduling, please click here.
If you're not familiar with the trails around Santa Cruz and would like a guide, we suggest our friends over at The Ride Guides.
We operate our demo fleet out of two big 'ol Mercedes Sprinter vans. You can see what bikes are available and where they’re headed here.
Since we are a small company with about 26 employees, there's not a lot of money or bandwidth for sponsorships. When we do get involved, we work with athletes through the local dealers who carry our bikes. Some athletes who have already have an established relationship with a shop actually get them to become dealers.
This is a good way for us to close the loop of sponsorship and dealers and Ibis to create sales.
If you are directly employed in the bike industry, send an inquiry with your place of work and title to email@example.com and he’ll get back to you.
We do have a discount program in place. Ibis sells through dealers and will discount 10% for NICA athletes and coaches. Ibis also requests that dealers discount the Coach or Athlete bike, but any discount ultimately given to you will be at the discretion of the dealer.
We strongly encourage dealers to take part in this program to get more kids and coaches on bikes and many will discount a further 10%. This applies to Ibis dealers and non-dealers alike.
Your serial number is located under the bottom bracket of your frame. The serial number may also be located on your invoice/receipt or on the box the frame was shipped in. Please list all characters.
No, we do not. We do know of a couple painters doing custom carbon work:
Joe's Carbon Solutions: faster turn-around but you’ll pay for it.
Spyder Composites: more economical, but projects take some time.
There’s a big list of painters here, but we haven’t vetted them.
And unfortunately, we can’t supply a frame to you in raw finish.
You can buy complete linkages on our store here.
You can buy Ripley bearing kits here.
We don’t carry bearings for the links on our other bikes, but you can find The enduro bearing kits for all of our suspension bikes here:
Select the box on the left that says Ibis, scroll to the bottom and hit 'Apply Filters', then your choices for bearing kits will fill to the right.
Note that we don't provide guidance on how to remove and replace the bearings, but in our instruction book, you can learn how to remove the swingarm and links.
2 x 17mm open cone wrenches.
1 x 12mm allen wrench.
242 or 243 blue Loctite.
3 in 1 oil or a very light weight hub grease/oil.
Start by using the two 17mm open cone wrenches on the flats of the end caps of both the drive side (right) and non drive side (left) of the rear hub and twist counter clockwise.
If the drive side (right) end cap comes off first, you are all set to pull the free hub body/cassette off, if not insert the 12mm allen key into the non drive side(left) with one 17mm open cone wrench on the drive side (right) and the drive side end cap should come off.
Pull the free hub body/cassette off and clean/inspect the pawls/drive ring. Check to ensure the thin spacer is on the inner hub shell bearing.
If everything looks good, apply a liberal amount of 3 in 1 oil or your choice of light weight hub grease to the drive ring/free hub body interface, install the thin washer (if it is not already in the hubshell), and reinstall the free hub body. Apply a small amount of 242 or 243 Blue Loctite to the threaded portion of the end caps and/or shaft and tighten down till snug.
If you have any question on the condition of the pawls/drive ring please send a photo via email to warranty@Ibiscycles.com
For all other questions, email firstname.lastname@example.org