Warranty

Warranty Registration

If you are the owner of a new Ibis Silk Carbon or Mojo Carbon, please fill out the following form.

Limited Warranty

Ibis Cycles warrants Ibis frames to be free from defects in materials and workmanship for a period of 3 years from date of sale. This limited warranty applies to the original owner and is nontransferable. Ibis will, at its sole discretion, repair or replace any frame or component that it determines to be defective.

This warranty does not cover normal wear and tear, nor does it apply to damage that is the result of abuse, neglect, improper assembly, improper maintenance, alteration, misuse or massive hucking. The costs of disassembly, reassembly or repair of any attached components are not covered by this warranty and are the responsibility of the original owner. Under no circumstance are the costs of shipping to or from Ibis covered by this limited warranty.

This warranty applies exclusively to Ibis bicycles manufactured after July 1, 2005

No Fault Replacement

Should your Ibis be involved in a crash or other non-warranty situation, Ibis Cycles will make replacement parts available at a minimum charge to the original owner. Ibis Cycles does this at its sole discretion and reserves the right to refuse this offer, so don't go crashing your bike on purpose. We already know that one.

Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Ibis Cycles. In no event shall Ibis Cycles be held responsible for direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory. Okay. Good!

Warranty Contact

Should you need to contact us regarding a warranty, you can call us toll free in the US at 866-424-7635 or not toll free at +1-831-461-1435 from anywhere, or use the email address below:

You'll need to manually type in the address, because if we add a link to this page, we tend to get inundated with evil spam.

It's often a good idea to show us a picture of the warranty before you call us. If you do send us a picture and your name isn't Ansel Adams, here's a bit of advice. Please don't get too close to the damaged part of your frame when you photograph it. Go ahead and take the photos in high resolution, just don't get too close. We can zoom in on the computer, that's easier than trying to squint at a blurry picture.

And remember; Ride More, Work Less!