To register your new Ibis, please fill out the following form.
Ibis Cycles warrants Ibis frames to be free from defects in materials and workmanship for a period of 3 years from date of sale. This limited warranty applies to the original owner and is nontransferable. Ibis will, at its sole discretion, repair or replace any frame or component that it determines to be defective.
This warranty does not cover normal wear and tear, nor does it apply to damage that is the result of abuse, neglect, improper assembly, improper maintenance, alteration, misuse or massive hucking. The costs of disassembly, reassembly or repair of any attached components are not covered by this warranty and are the responsibility of the original owner. Under no circumstance are the costs of shipping to or from Ibis covered by this limited warranty.
This warranty applies exclusively to Ibis bicycles manufactured after July 1, 2005
Should your Ibis be involved in a crash or other non-warranty situation, Ibis Cycles will make replacement parts available at a minimum charge to the original owner. Ibis Cycles does this at its sole discretion and reserves the right to refuse this offer, so don't go crashing your bike on purpose. We already know that one.
Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Ibis Cycles. In no event shall Ibis Cycles be held responsible for direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory. Okay. Good!
Should you need to contact us regarding a warranty, you can call us toll free in the US at 866-424-7635 or not toll free at +1-831-461-1435 from anywhere, or use the email address below:
You'll need to manually type in the address, because if we add a link to this page, we tend to get inundated with evil spam.
To speed up the process, and get you back out and riding as soon as possible, please check out some helpful hints for your warranty or crash replacement.
Do I need to take photos?
Yes, please send us a clear, high resolution photo of both the problem area on your bike, and the serial number of that frame part. If it is on the front triangle, the serial number if located under the bottom bracket. If you have a cable guard installed, you'll need to lift it up to see the serial number. Swing arms have a serial number right below the lower link.
If you do send us a picture and your name isn't Ansel Adams, here's a bit of advice. Please don't get too close to the damaged part of your frame when you photograph it. Go ahead and take the photos in high resolution, just don't get too close. We can zoom in on the computer, that's easier than trying to squint at a blurry picture.
Do I need to go through a bike shop?
Your local Ibis dealer is a great resource to help you with the process. However, if you don't have an Ibis dealer or local bike shop nearby, you can also work directly with us. If you work with an Ibis dealer, we can send any replacement parts immediately to the shop, then they can assist and returning the original parts. If you work direct, we will need the original frame part send into us first, then we can usually turnaround the replacement within 24 hours.
I crashed and cracked my frame, what should I do?
Go ahead and send us some photos as described, along with your serial number. We can get you started with a crash replacement.
I have a problem with a component on my bike (shifter, shock, fork, wheels etc), who should I get in touch with?
For most components, contacting their manufacturer will ultimately be needed to determine if any problem is covered under warranty. This includes components made by Fox, X Fusion, Eatson, Crank Brothers, Shimano and SRAM. However, please always feel free to contact us to ask us questions, or if you need help getting in touch with the right people. For Ibis made wheels, we can assist with any warranty or replacement parts needed.
Where do I ship my frame?
An RA number is not required. Once you have gotten in touch with us, please send your frame with all components removed, and a note with your name and contact information to:
2240 Delaware Ave
Santa Cruz, CA 95060
I am not located in the US, how do I start the process?
For international Ibis owners, it is best to work through your country's distributor or your local Ibis dealer. http://www.ibiscycles.com/buytry/find_a_dealer/
And remember; Ride More, Work Less!