LIFETIME FRAME WARRANTY
Lifetime Warranty on Frames — Ibis frames come with a Lifetime Warranty against defects in materials and workmanship for the original owner. Ibis will either repair or replace at its option any part it determines to be defective. This warranty is non-transferable and applies exclusively to Ibis frames sold after January 1, 2023 and registered within 1 year of purchase at:
https://www.ibiscycles.com/support/warranty.
Frames sold before January 1, 2023 will be covered by this warranty for a period of 7 years for the original registered owner. Non-registered frames are covered for a period of 2 years. Paint and finish are covered for a period of 1 year.
RIM WARRANTY
Lifetime Warranty on Aluminum Rims — Blackbird Send aluminum rims come with a Lifetime Warranty against failure due to impact damage or defects in materials and workmanship for the original owner.
Ibis Carbon Rims come with a Lifetime Warranty against defects in materials and workmanship for the original owner. Impact damage is covered on a case by case basis or under our no-fault replacement policy. No-fault warranty coverage is available for crash related and non riding damage like when you back over the wheel or the exhaust overheats the carbon.
Ibis branded hubs are guaranteed to be free of defects in materials and workmanship for a period of 2 years for the original owner. This excludes the bearings which are a normal wear item.
HANDLEBAR WARRANTY
Lifetime Warranty on Handlebars — Ibis handlebars are guaranteed to be free of defects in materials and workmanship. This warranty is non-transferable and applies exclusively to Ibis handlebars sold after January 1, 2023.
PAINT WARRANTY
1 Year Warranty on Finish — Paint and finish are covered for a period of 1 year. Note that paint damage from removal of protective tape is not covered under our paint warranty. Most protective tape manufacturers have recommended removal instructions to prevent paint damage. These usually involve, among other things, applying a little heat to soften the adhesive. Check with the manufacturer of the tape before attempting removal!
NO FAULT REPLACEMENT
Should your Ibis product be involved in a crash or other non-warranty situation, Ibis Cycles will make replacement parts available at a minimum charge to the original owner for the life of the product. Ibis Cycles does this at its sole discretion and reserves the right to refuse this offer.
LIFETIME BUSHING REPLACEMENT WARRANTY
Ibis will replace your worn clevis or lower pivot bushings free of charge to the original owner for the life of the product. Bushings and o‑rings are covered under this warranty. To order bushings, fill out the Warranty Bushing Replacement Form. For instructions on removal and installation of bushings watch our Disassembly/Assembly Tutorials.
SMALL PRINT
The above limited warranties do not cover normal wear and tear, nor do they apply to damage that is the result of blatant abuse, neglect, improper assembly, improper maintenance, alteration, misuse, or heat damage (watch that exhaust pipe). Lifetime means the normal expected life of our products. The costs of disassembly, reassembly or repair of any attached components are not covered by this warranty and are the responsibility of the original owner. Customers are responsible for the cost of shipping except for EU destinations if less than 2 years after the date of sale.
Unless otherwise provided, the sole remedy under the above warranties, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Ibis Cycles. In no event shall Ibis Cycles be held responsible for direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory. Okay? Good!
SUBMIT A WARRANTY OR NO FAULT REPLACEMENT CLAIM
Register your products prior to submitting your warranty claim here.
CLAIM THROUGH YOUR LOCAL IBIS DEALER/ DISTRIBUTOR
Take the damaged bike or product into your dealer, along with your proof of purchase. Once you schedule with the dealer, we will work with them to get the product back as soon as possible. However, if you don’t have an Ibis dealer or local bike shop nearby, you can work directly with us.
If you are outside the USA, it is best to work through and email your country’s distributor or your local Ibis dealer.
Find a Dealer/Distributor here.
CLAIM THROUGH IBIS DIRECT
Send an email to warranty@ibiscycles.com with a clear photo of the issue; serial number of the product; description of the damage; and proof of purchase. Please include your phone number and shipping address details.
Please note that all warranty claims require a proof of purchase receipt in the owner’s name from an authorized Ibis retailer. Claims without a proof of purchase receipt will not be considered under warranty.
And remember; Ride More, Work Less.