Ibis Coronavirus announcement

Mar 17, 2020

Coronavirus (COVID-19)
Pandemic

Dear Cus­tomers,

Update! We are now able to ship with a small, well-dis­tanced team. We have reopened our web­store for small part orders and you pur­chase bikes, wheels, spare parts, and oth­er com­po­nents through our retail partners.⁠

We’ve shut down our demo tour and fac­to­ry demo program.

Most coun­ties have declared bike shops to be essen­tial busi­ness and many remain open at this time. Some of our deal­ers have begun offer­ing curb­side drop-offs or local deliv­er­ies. You can also vis­it some shops by appoint­ment. We rec­om­mend call­ing or email­ing your shop to coor­di­nate, as there may be local restric­tions in place. You can use our deal­er loca­tor (link here) to find your near­est store. 

If you need us, please leave a mes­sage on our reg­u­lar office line (8664247635), shoot us an email (askchuck@​ibiscycles.​com), or drop us a mes­sage on social media. All employ­ees who can work remote­ly, have been doing so since Mon­day, March 16th

We have also worked close­ly with our local city gov­ern­ment to keep our pro­duc­tion and ship­ping open. We cur­rent­ly have a small group of vol­un­teers work­ing in stag­gered shifts to keep orders flow­ing. They are tak­ing all avail­able pre­cau­tions, includ­ing main­tain­ing a min­i­mum 6′ ft dis­tance and wear­ing masks and gloves. 

We’ve also added san­i­ta­tion sup­plies to every work­sta­tion, ramped up our clean­ing sched­ule, and intro­duced a manda­to­ry hand wash sta­tion at the entrance of the build­ing. Due to the pro­duc­tion chal­lenges, there may be a delay in ship­ping and we thank you in advance for your patience. 

While we’ve hit the pause but­ton on our after-work group rides and get­ting sendy, we look for­ward to rid­ing bikes and inter­act­ing with all of you in the future. In the mean­time, we ask that each of you does their part by main­tain­ing your social dis­tance on the trails and rid­ing with­in your lim­its. We’ve post­ed a blog post with trail eti­quette rec­om­men­da­tions here.

We offer our deep­est sym­pa­thy to any­one affect­ed. As the sit­u­a­tion devel­ops, we will con­tin­ue to update every​one​.In the mean­time, we ask you to wash your hands, avoid touch­ing your face, and remem­ber to Ride More, Work Less.

Sin­cere­ly,

Ibis Cycles